A Single Source Solution Provider for All Your Contact Center Service Needs
Your customers expect to interact with you on their own terms: where, when and how they prefer. In today’s landscape, optimal communications services are a competitive advantage.
As your trusted IT and telecom advocate, Bridgeline GS can help your business strategize, source and implement the best CCaaS solution for your business. We can also help you move from a premise-based PBX to the Cloud. Our primary goal is to ensure that you, our customer, receive the best possible solution that maps and scales to your business objectives.
Why work with Bridgeline GS?
- We are independent & can deliver multiple options
- Will learn your business structure and goals
- Will understand your IT infrastructure
- Will determine the optimal CCaaS solution
- Will research to source the optimal supplier
- Will implement and support the selected solution
- Stay on to handle all customer service and escalations
- Become an integrated part of your organization’s ecosystem
Providing the best customer experience is an important part of building customer loyalty. CCaaS (Contact-Center-as-a-Service) is a cloud-based customer experience solution that offers best-in-class, multi-channel customer engagement. IT Company partners with the world’s leading providers to provide strategic CCaaS solutions for your business.
- Best overall value and functionality
- Agility and speed when adding locations
- Intelligent call routing that maximizes productivity
- High-quality multi-channel customer experience (Voice, Email, Chat, Social Media)
- Integration with CRM or databases
- On-demand access to customer information
- Workforce optimization and management
- Cost effective upgrades
- 24/7 comprehensive professional services and technical support